This page will be updated on a regular basis. 

(latest update: 05/07/2020 – 5:00PM)

With the coronavirus pandemic, the world is facing an important crisis. Sepro Group takes this situation very seriously. 

Sepro has maintained a good level of activity during the pandemic in order to support companies manufacturing during these difficult times. Sepro’s production lines will be back to a normal level from Monday 11th onwards, as lockdown softens in France.  

Health and safety remain our main concernsproduction lines have been adapted with strict measures to get back to business wherever possible.  

The situation will be fast-evolving in the upcoming weeks, and we will carry on taking actions to adjust to measures taken by the local health authorities of each country. Please refer to the dedicated section of this FAQ to learn more about the local specificities. 

Delivery of your products 

We now support services on a normal level, in compliance with Governments’ health and safety recommendations. 

With the return to a normal level of activity, all sectors are now supported. If needed, we prioritize the health and medical sectors, as well as food industry and all other industries that are strategic in this context of sanitary crisis 

After-sales service 

Our teams remain available to intervene on your premises in compliance with the health measures and restrictions imposed by the local authorities. 

Our service Hotline remains of course available. 

Any delivery of parts will be subject to prior confirmation with the customer and the carrier. 

You can also contact us by using the dedicated form on our website. 

 We thank you for informing us without delay of any measure taken by your company, in particular due to the current epidemic of covid-19, likely to impact the delivery of spare parts and / or the carrying out of interventions by our teams. 

Training 

In France, training sessions are available again, in compliance with the measures established by the French Government 

We will of course apply strict social distancing rules and supply masks to the attendees. We will supply meal trays to the attendees in strict compliance with hygiene rules 

If you have postponed a training session during the crisis, we will contact you as soon as possible to agree on a new date for your training. 

For other Countries, please contact your usual Sepro contact for more information. 

Robot & automation production 

Sepro’s production lines are getting back to a normal level from Monday 11th onwards, as lockdown softens in France. We will keep you informed of any further developments. 

Our teams in charge of robot and automation design remain mobilized in our facilities or in home-office, in compliance with the French Government’s health recommendations. 

What is the situation in North America?

The interventions will be scheduled by the local Sepro teams, depending on the emergency type (in particular for vital industries) and on the means and logistics available.  For any detailed information, please contact your usual local service contact.

Training at all of our facilities are postponed for the month of April.

In Warrendale, PA we have move as many team members to home office.  In addition, we have taken special pre-cautions with a minimum staff in Warrendale to ensure operations and spare parts shipments.

The deliveries in the USA, Canada and Mexico (robots and parts) may be delayed due to the current difficulties in supply, production and international deliveries.  We will contact each impacted customer as soon as possible.

For spare parts in USA and for emergencies in Canada, we will ship from our current stock in USA, subject to prior approval by your company and by local logistics suppliers.

The local hotline is organized to give support regarding deliveries and service:

  • 1-877-737-7610 (USA and Canada, 24/7)
  • (81) 8421-0201 (Mexico)

 What is the situation in Germany?

The deliveries in Germany (robots and parts) may be delayed due to the current difficulties in supply, production, and international deliveries.  We will contact each impacted customer as soon as possible.

Limited spare part delivery from Sepro France, subject to the prior approval by your company and by local logistics supplier.

The hotline is organized to give support regarding service and deliveries.

What is the situation in the United Kingdom and the Republic of Ireland?

We are prioritizing interventions for strategic and medical industries as defined by the British government. Other interventions will be addressed in order following completion of priority work.

What is the situation in Spain & Portugal?

Deliveries and receptions are postponed.

We are prioritizing interventions for medical and strategic industries as defined by the local governments. Other interventions will be addressed in order following completion of priority work.

For any information related to your current needs, please contact your usual local contact.

The hotline is organized to give support regarding deliveries and service.

Spare parts are delivered from France.

Contact in Spain: seprorobotica@sepro-group.com

What is the situation in Brasil & South America?

The interventions and deliveries in Brasil are back to normal. Please note that we cannot plan interventions outside Brasil at this time.  In any case, our team remain available to support you remotely.

The sales teams and the hotline are operating as usual.

Spare parts are delivered from Brasil.

What is the situation in Asia?

China

Operations are gradually getting back to normal, with the exceptions of the Wuhan area and of the border with Korea.  The deliveries in China (robots and parts) may be delayed due to the current difficulties in supply, production, and international deliveries.  We will contact each impacted customer as soon as possible.

The sales teams and the hotline are operating as usual.

Spare parts are delivered from China.

Malaysia

The country is closed.  Every trip is cancelled.

We continue to provide Hotline support in this country.

Spare parts are delivered from France.

What is the situation in BeNeLux?

The local Sepro team can schedule interventions, depending on the emergency and on the logistics of our technicians.  For any information related to your current needs, please contact your usual local contact.

The sales teams and the hotline are operating at a normal level.

Spare parts are delivered from Sepro France, subject to the prior approval by your company and by local logistics suppliers.

What is the situation in Central and Eastern Europe?

We are prioritizing interventions for medical and strategic industries as defined by the local governments. Other interventions will be addressed in order following completion of priority work.

For any information related to your current needs, please contact your usual local contact.

The deliveries in Central and Eastern Europe (robots and parts) may be delayed due to the current difficulties in supply, production, and international deliveries.   We will contact each impacted customer as soon as possible.

The sales teams and the hotline are operating as usual.