Sepro offers you Live Support, a live hotline support feature designed to reduce downtime of your Sepro robot. This smart data service is highly user-focused:
- Dedicated application, easy to install*
- Performance: A business-focused digital tool
- Separate from the factory IT infrastructure: Collects robot data through your smartphone and phone network (3G, 4G, 5G)
- Transmit your data to your Sepro technician and benefit from priority access to the hotline
HOW DOES LIVE SUPPORT WORK?
- Launch the app
- Scan the QR Code – Your robot is immediately identified
- Provide a brief description of your issue and attach photos if necessary.
- Send! Our experts are ready to respond.
- Live video with our technicians: Share your environment directly!
Our customer service is available directly through the app.
Use the built-in video-conference system and share your issue directly to make diagnostics easier.
Live Support lets you reduce downtime.
* IOS >V9 & Android >V5