Sepro offers you Live Support, a live hotline support feature designed to reduce downtime of your Sepro robot. This smart data service is highly user-focused:

  • Dedicated application, easy to install*
  • Performance: A business-focused digital tool
  • Separate from the factory IT infrastructure: Collects robot data through your smartphone and phone network (3G, 4G, 5G)
  • Transmit your data to your Sepro technician and benefit from priority access to the hotline


  1. Launch the app
  2. Scan the QR Code – Your robot is immediately identified
  3. Provide a brief description of your issue and attach photos if necessary.
  4. Send! Our experts are ready to respond.
  5. Live video with our technicians: Share your environment directly!

Our customer service is available directly through the app.

Use the built-in video-conference system and share your issue directly to make diagnostics easier.

Live Support lets you reduce downtime.

* IOS >V9 & Android >V5