At Sepro we know that: Each customer is unique. That’s why our wide range of services meets your actual needs.

Sepro service means you’re guaranteed robots that consistently meet your expectations anywhere at anytime.

Your Sepro robot is rugged, reliable and upgradeable.

To ensure that your robot is always the best fit for your needs at each stage of production, we offer a complete spectrum of services. From expert installation of your robot to retrofitting and maintenance. Our service offering also includes efficient local support and the most comprehensive training in the industry.

Sepro service also ensures that you benefit from the latest innovations in R&D to provide maximum equipment utilization, guaranteeing that you always have the advantage of greater performance.

A worldwide network of experts

Our network of service experts is with you throughout the lifecycle of your robot

  • Installation and start-up
  • After-sales service force
  • Support and programming
  • Preventative maintenance
  • Troubleshooting
  • Recommissioning and retrofitting: Your robot keeps evolving!
  • Electronic upgrade
  • Software update

We guarantee service no matter the version of your robot.

More than 150 experts are available to you and are ready to provide service quickly at your location. With 42 service centers worldwide, your can have peace of mind: Sepro will always be there for you wherever you are!

Live Support

The 4.0 support tool ensures the digital transformation of your company!
Sepro offers you Live Support, a live hotline support feature designed to reduce downtime of your Sepro robot.

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Opticycle

Digitization for a more efficient cycle time
Sepro Group applies its 4.0 expertise to standardizing the programming of your robots and provides you with optimal cycle times!

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Maintenance contracts

We offer a range of contracts to meet your specific needs from priority phone support to full maintenance.
Our contracts always include a discount on our spare parts.
Support response within a maximum of 24 hours if your robot malfunctions.

Support

Responding as quickly as possible to your needs: That’s our primary focus!
As the leader in robot design and manufacturing, we are first and foremost a company ready to serve you

  • Troubleshooting support
  • Hotline
  • Spare parts
  • Programming support

Our technicians possess the latest expertise and are available to respond to your needs.

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Training

Sepro Group offers training courses on various robot versions to meet your specific needs.

  • Operation, programming and maintenance training
  • A new 800 m2 campus equipped with the latest generation of lear ning tools
  • A bright, modern environment that provides maximum comfort for trainees
  • Training in your working language at our certified training cente rs or on your premises

Our professional robotics trainers possess extensive field experience both in France and abroad.

In our unending commitment to customer service, Sepro has been certified by VeriSelect for professional training since 2017.

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Upgrade of Visual pendants

Make your life easier by giving your robots an upgrade: Convert your Visual robot to Visual 3! This upgrade gives you access to all the 4.0 services developed by Sepro Group: Opticycle, Live Support, etc.

Visual upgrade EN sept