FAQ Support & Assistance Portail client Rechercher


Toutes les questions fréquemment posées


Fault 47 appears when Z moves up and the initialization signal is lost?

The problem may come from the “Arm Up” sensor (badly adjusted or defective), or from excessive slack on the Z arm (adjustment of prestress, section I in the customer file).

Updating the software from version V1.x to V2.x (or replacing the CPU board) generates a fault “outside zone” when moving off ZBD?

Change the P447 value to 128 for non-axial robots.

A CAN fault appears during start-up when replacing a pendant?

Adjust switch SW3-6 inside the pendant (this determines the communication speed).

I cannot acknowledge the loss of FAL fault (or lack of vacuum switch control)?

The XQP connector at the end of the arm is missing or the 24V1 is missing.

There are no longer any messages on the screen (presence of frames only)

Reset Flags using the PC2 robot software.

Some tips?

Reset Flags using the PC2 robot software. Make regular backups of your robots using the SEPRO editor. A robot without a PC option (DNC) can communicate with the PC Editor if the pendant cable on X4 is disconnected from the CPU board.

How to manage functional faults?

For all functional faults, check the power supply and control voltages, and particularly the 5V voltage on the back of the electronic boards rack (the voltage must be between 5.1V and 5.2V).


In cycle, the robot moves to a hard stop on the X axis (plus or minus direction)?

The CPU board needs to be replaced (the board manages axis displacements) Please use the Helpdesk contact form to contact our spare parts department


My touch screen is offset?

Recalibrate the touch screen by moving the switch in the pendant to position 3 and then follow the instructions given on the screen.

What are the positions on the CPU switch that inhibit CAN Buses?

Position 9 : Pendant CAN active (CAN Robot and Speed driver CAN deactivated) Position A : Pendant CAN and speed driver CAN active (Robot CAN deactivated) Position B : Pendant CAN and Robot CAN active (Speed driver CAN deactivated)

What is the meaning of the CPU LEDs during a fault?

Led L16 information

You can check the functioning using the troubleshooting LED’s : - Power up - Wait until the board is properly started up (about 2 minutes).

My touch screen is frozen?

The problem may come from a short circuited sensor (XQP connector at the end of the Z arm, rotation sensors, etc.).

Some tips?

Make regular backups of your robots using the SEPRO editor.

Visual 2

My touch screen does not respond?

Connect a wire mouse to the USB and restart the cabinet

Some tips?

Remember to regularly backup your robots on a USB stick. After swapping pendants between two robots for troubleshooting, each pendant must be returned to its original robot because the serial numbers are fixed on the pendant.


Livraison de vos commandes

Nous assurons le service de livraison à un niveau normal, dans le respect des recommandations sanitaires du Gouvernement Français. Avec le retour à un niveau d’activité normal, tous les secteurs sont désormais pris en charge. Au besoin, nous donnons la priorité aux secteurs de la santé et de la médecine, ainsi qu’à l’industrie alimentaire et à toutes les autres industries stratégiques dans ce contexte de crise sanitaire.


Les sessions de formation sont à nouveau disponibles, conformément aux règles mises en place par le Gouvernement. Nous appliquerons bien sûr des règles strictes de distanciation sociale et fournirons des masques aux participants. Nous fournirons des plateaux repas aux participants, dans le strict respect des règles d’hygiène Si vous avez reporté une session de formation pendant la crise, nous vous contacterons dans les plus brefs délais pour convenir d’une nouvelle date pour votre formation. Pour les autres pays, veuillez contacter votre contact Sepro habituel pour plus d’informations.

After-sales service

Our teams are available to intervene on your premises in compliance with the health measures and restrictions imposed by the local authorities. Our service Hotline remains of course available. Any delivery of parts will be subject to prior confirmation with the customer and the carrier. You can also contact us by using the dedicated form on our website. We thank you for informing us without delay of any measure taken by your company, in particular due to the current epidemic of covid-19, likely to impact the delivery of spare parts and / or the carrying out of interventions by our teams.

Production robots & automation

Les lignes de production de Sepro ont retrouvé un niveau normal à partir du lundi 11 mai. Nous vous tiendrons naturellement informés de l’évolution de la situation. Nos équipes en charge des études robots et automation restent mobilisées en télétravail, dans le respect des recommandations sanitaires du Gouvernement.

What is the situation in North America?

The interventions will be scheduled by the local Sepro teams, depending on the emergency type (in particular for vital industries) and on the means and logistics available. For any detailed information, please contact your usual local service contact. Training at all of our facilities are postponed for the month of April. In Warrendale, PA we have move as many team members to home office. In addition, we have taken special pre-cautions with a minimum staff in Warrendale to ensure operations and spare parts shipments. The deliveries in the USA, Canada and Mexico (robots and parts) may be delayed due to the current difficulties in supply, production and international deliveries. We will contact each impacted customer as soon as possible. For spare parts in USA and for emergencies in Canada, we will ship from our current stock in USA, subject to prior approval by your company and by local logistics suppliers. The local hotline is organized to give support regarding deliveries and service: - 1-877-737-7610 (USA and Canada, 24/7) - (81) 8421-0201 (Mexico)

What is the situation in Germany?

Delivery of our products We are operating almost back to normal, in line with government health and safety recommendations. With the return to normal levels of activity, all areas are now operating again. Customer Service Our teams are again available for service calls, in compliance with the health measures and restrictions imposed by the local authorities. Our service hotline is of course available for you. Any delivery of parts requires prior confirmation with the customer and the carrier. Training In Germany, training is again being provided in accordance with the measures laid down by the authorities. We will of course apply strict distance rules and provide masks for the participants. Should training courses have been postponed due to the crisis, we will contact you shortly to arrange a new date for your training.